Effective: February 2025
These terms apply to your use of Datablit's services. We do not claim SOC 2 or ISO certification.
1. Agreement and Acceptance
By signing up, accessing, or using Datablit ("Service"), you agree to these Terms of Service ("Terms") and to our Privacy Policy and Data Processing Agreement (if applicable). If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization.
2. Description of the Service
Datablit is a B2B SaaS platform that ingests and processes event data, identifiers, metadata, and related information. We provide APIs, dashboards, and features to help you analyze, experiment, and act on that data. The specific features and limits of your plan are described in your order form or account.
3. Your Obligations
- Lawful use: You will use the Service only in compliance with applicable laws and these Terms.
- Controller responsibility: You are the data controller for the data you send to Datablit. You must have a lawful basis and necessary rights to send that data to us and to instruct us to process it.
- Security: You are responsible for safeguarding your account credentials and for the security of your systems that connect to the Service.
- Acceptable use: You will not use the Service to:
- Violate any law or third-party rights.
- Distribute malware, spam, or phishing.
- Attempt to gain unauthorized access to our or others' systems or data.
- Overload or abuse our infrastructure (e.g., unreasonable rate or volume beyond your plan).
- Resell or sublicense the Service in a way that conflicts with your agreement with us.
We may suspend or terminate access if we reasonably believe you have breached these Terms or pose a risk to the Service or others.
4. Our Obligations
We will provide the Service in accordance with these Terms and our documentation. We will process your data as a processor in line with our Data Processing Agreement. We do not claim SOC 2 or ISO certification; we follow security-first, GDPR-aligned practices as described in our Security Overview and related compliance docs.
5. Data and Privacy
Processing of personal data is governed by our Data Processing Agreement and Privacy Policy. By using the Service, you instruct us to process the data you send as necessary to provide the Service and as set out in those documents.
6. Intellectual Property
We retain all rights in the Service, our brand, and our materials. We grant you a limited, non-exclusive, non-transferable right to use the Service for your internal business purposes during the term. You retain all rights in your data; you grant us the rights needed to operate and improve the Service (as set out in the DPA).
7. Fees and Payment
Fees are as stated in your order form or pricing page. You agree to pay on the billing cycle specified. We may change pricing with reasonable notice; continued use after the change constitutes acceptance unless you terminate. Unpaid amounts may result in suspension of the Service.
8. Term and Termination
- Term: The term runs from the start date until terminated as set out below or in your order form.
- Termination by you: You may terminate by closing your account or as provided in your plan.
- Termination by us: We may suspend or terminate for breach, non-payment, or to protect the Service or others, with notice where reasonable.
- Effect of termination: On termination, your right to use the Service ends. We will assist with data export and deletion as described in our Data Retention and DPA.
9. Limitation of Liability
To the maximum extent permitted by law:
- The Service is provided "as is." We disclaim all warranties except those expressly stated (e.g., material conformity to documentation).
- Our total liability for any claims arising from or related to these Terms or the Service will not exceed the fees you paid to us in the twelve (12) months preceding the claim.
- We are not liable for indirect, incidental, special, consequential, or punitive damages, or loss of data or profits, even if advised of the possibility.
Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the maximum permitted by law.
10. Indemnification
You will indemnify and hold harmless Datablit and its affiliates, officers, and employees from claims, damages, and costs (including reasonable attorneys' fees) arising from: (a) your use of the Service in breach of these Terms or law, (b) your data, or (c) your violation of third-party rights. We will indemnify you from third-party claims that the Service, when used as permitted, infringes a valid patent or copyright, subject to your prompt notice and cooperation and our right to assume defense and settle.
11. General
- Governing law and venue: As specified in your order form or, if none, the laws of the jurisdiction of Datablit's incorporation, with exclusive venue in the courts of that jurisdiction.
- Entire agreement: These Terms, together with the DPA, Privacy Policy, and order form, constitute the entire agreement regarding the Service.
- Changes: We may update these Terms with reasonable notice. Material changes will be communicated via email or in-app notice. Continued use after the effective date constitutes acceptance.
- Severability: If any provision is held invalid, the remainder remains in effect.
- Contact: For questions, contact@datablit.com or the contact details on our website.